Amman, Jordan – November 2024 – Intalio, a global leader in Intelligent Information Management, reflects on the successful implementation of its cutting-edge Correspondence Tracking System with the Electricity Distribution Company (EDCO) in Jordan, a few months after its launch. Intalio had collaborated with General Computers & Electronics (GCE), a leader in providing IT services in Jordan, to provide a top-notch correspondence tracking solution to help EDCO manage its correspondences.
This project marked a pivotal moment in EDCO’s digital transformation journey, transitioning to a paperless environment and laying the groundwork for full automation. Over the past year, the collaboration has delivered measurable benefits, streamlining operations, enhancing efficiency, and supporting EDCO’s vision of sustainable, technology-driven growth.
Background and Objectives:
Faced with the daily generation of countless correspondences, EDCO aimed to transition to a paperless work environment to lower operational costs and promote long-term sustainability. It needed to strengthen its digital infrastructure and boost institutional efficiency by embracing cutting-edge solutions for correspondence management. Ensuring seamless communication, collaboration, and adherence to international standards while maintaining cost efficiency and sustainability further emphasized the challenges associated with achieving a comprehensive digital transformation.
The project focused on enhancing operational efficiency and customer service by leveraging Intalio’s innovative technologies to address EDCO’s key objectives. These include automating inbound, outbound, memorandum, and decision-making procedures, as well as seamlessly integrating with EDCO’s existing systems. The initiative aimed to save time and effort, improve task distribution, and foster better departmental collaboration. Additionally, the system significantly improved tracking, ensuring prompt and accurate customer responses while maintaining compliance with SLAs.
Solution Overview:
Intalio addressed these challenges with a state-of-the-art solution which helped them achieve immediate benefits. It included the following cutting-edge modules:
- Intalio IAM: secured and centralized identity and access management by enabling organizations to control user permissions and safeguard sensitive information. It simplified the process of managing access rights across systems, ensuring that the right people have the right access while reducing security risks.
- Intalio Correspondence Tracking System: streamlined the management of inbound and outbound communications. It ensured that all correspondence was accurately recorded, easily accessible, and efficiently routed, reducing delays and enhancing organizational responsiveness.
- Intalio Viewer: provided users with seamless access to view, annotate, and collaborate on files directly from the web interface. Its intuitive interface allows users to quickly access and manage documents without the need for external applications, improving productivity and reducing complexity.
- Intalio Sign: enabled secure and legally compliant digital signatures. It eliminated the need for physical documents, reduced processing times, and ensured document integrity, all while supporting organizations in achieving their sustainability and efficiency goals.
Anticipated Impact:
The deployment of this project for a large number of employees aiming to reach up to 5,000 when it will be rolled out to the entire EDCO sites within Jordan, was anticipated to drive significant transformation across EDCO’s operations. By automating correspondence tracking management, EDCO enhanced operational efficiency, enabling employees to focus on strategic tasks and improving productivity. The integration of advanced tools fostered seamless collaboration while transitioning to a paperless environment reduced costs and supported sustainability goals. Enhanced security and compliance features safeguarded sensitive information and maintained regulatory standards. This project also strengthened EDCO’s ability to deliver prompt and accurate customer service, ensuring SLA adherence and elevating customer satisfaction. Ultimately, the project has positioned EDCO as a leader in digital transformation, prepared for scalable and future-ready operations.
What Has Been Said
“This partnership further underscores Intalio’s leadership in enabling businesses across industries to thrive in the era of intelligent information management. Intalio is committed to delivering innovative solutions that empower organizations to achieve their digital transformation goals,” said Stephanie Azarian, Regional Manager at Intalio. “Our partnership with EDCO Jordan highlights our ability to provide scalable, user-centric solutions that not only streamline processes but also lay the groundwork for a more efficient, automated future.”
“At GCE, we are proud of our strong partnership with Intalio, which has enabled us to deliver transformative solutions like the Correspondence Tracking System for EDCO. This collaboration is a testament to the power of innovation and teamwork in driving digital transformation. We look forward to expanding this partnership to support many other organizations across Jordan, providing them with the tools to optimize operations, improve efficiency, and embrace a sustainable, technology-driven future.” – Saed Aqel, Executive Director of Business Development and Senior Consultant, GCE.
About Intalio
Intalio is a global leader in Intelligent Information Management, recognized in the Gartner Magic Quadrant as a visionary for its innovation and industry leadership. We deliver cutting-edge solutions in Enterprise Content Management, Big Data, and Artificial Intelligence, empowering organizations to optimize operations, enhance collaboration, and make data-driven decisions. Our technology ensures success in a constantly evolving digital world, enabling our clients to stay ahead of the curve and meet the challenges of tomorrow with confidence.
About GCE
General Computers & Electronics (GCE) has been pioneering excellence in IT services since 1985, beginning as the first IBM partner in the region. Proudly based and owned in Jordan, GCE has evolved into a key player in the IT market, backed by 35 years of expertise and a team of 150+ professionals. Offering diverse solutions, including digital transformation, cloud computing, cybersecurity, and fleet management, GCE addresses a broad spectrum of market needs. Guided by its vision to be the most trusted integrated IT provider, GCE remains a strategic partner in shaping Jordan’s technological future.
About EDCO
EDCO (Electricity Distribution Company) strives for excellence in providing electric power, focusing on enhancing performance, productivity, and financial returns. The company is committed to installing, operating, and maintaining a high-quality distribution system that meets the energy demands of its service area. EDCO ensures efficient and continuous electricity supply at minimal costs while supporting Jordan’s economic and social development. By cooperating with government agencies, EDCO plays a vital role in advancing the nation’s growth and contributing to the well-being of its communities.
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