With the ongoing demand for content to be used in a more customer and business-oriented context, Big Data and Information Management is shifting to use content in an engaging way instead of only storing the data. Personalization of content is of extreme importance to tailor for varying customer experiences and help customize marketing activities. Today, With the help of latest technologies, organizations can personalize content to an individual level improving user experience and customer journey.
With that range of personalization comes various trends and technologies.
Content Management in the Time of Customer Experience –
Enterprise Content management helps organizations get insightful content that can easily be captured by data capture technology, stored with digital asset management tools and personalized by artificial intelligence to provide supportive valuable data for growth.
There has been a dramatic evolution within organizations as they have started to look into systems that create better engagement with customers, employees and partners. Content management tools in our modern business world need to be a combination of analytics, collaboration, organizational processes and mobility tools to create systems that better engage customers, employees, and partners. Digital plays an increasing role in it…
Content Management –
Before
Enterprise Content Management Systems at first were focused only on storing content in databases as unstructured content. Companies did not rely on content as the core of their business decisions and did not prioritize information technology management as an essential role to drive growth. Moreover, tech knowledge was not the asset skill of business leaders and IT management was highly underestimated. On the same note the use of content to serve as an interactive tool to better user experience was not prioritized on social and mobile platforms.
After
Today businesses are acknowledging the necessity of prioritizing user experience and the importance of keeping their customers engaged through content. Content Management Systems are shifting from data storage into data analysis to ensure that customers are well engaged and interacted with. Furthermore, Structuring content gives companies the possibility of reusing and adapting their content to certain individuals which falls under the scope of personalization. It is crucial for organizations to minimize content sophistication to be able to utilize information for customer interaction ultimately for the goal of enriching customer experience.
Introducing Data Insights –
Making use of content starts at the core of business processes by automating them regardless of which industry your organization falls under. This happens through the “robotic process automation RPA” which is a key tool for an effective automation plan which helps automate your content strategy. Let’s take Data insight as an example which is the process of gathering data that might help organizations take precise decisions. It supports businesses with information about customer demographics, behavior, conversation rates and bounce rates. Data is very insightful as it shows detailed reports of your customers’ experiences throughout multiple platforms.
Turning the Data into Insight –
Data tells us more than just random numbers. With the correct analysis and the right business analytics tools companies can understand specific customer behaviors and follow up on uprising trends. However, today a lot of organizations struggle to transform data into powerful business insights that can achieve meaningful growth, and companies that do use their data right are surely gaining advanced competitive advantage.
The Age of Experience, Get Aligned –
We are at a crucial time in history, where customers are concentrated online. Supporting customers with a great digital experience as they pace through your business’ online platform is vital. To ensure this process and always be up to date with what your customers are passing through you must extract logical insights out big data. Here comes the vital role of Information Technology executives. In a digital age we cannot exclude IT from business decisions as the core of digital experience is the ability to manage information. For that the IT department has a crucial role in managing content and structuring it to create value.
All businesses today ask for tech skilled executives in order to be able to follow up with the fast pacing technology advancements in this digital world. Nearly all Senior executives are much more tech skilled than before, to be able to understand what customers are experiencing and be ready to enrich their digital engagement.
Simplicity Rather than Complexity –
What’s obvious today is that companies are transforming their concentration on only managing content services (documents, records, digital assets ..) to actually solving multiple content related problems and finding customized solutions.
Customer experience is the core of success in the current digital age and personalizing content to specifically engage audiences is vital. Today, with the help of big data analytics tools, organizations can breakdown big data and transform them into powerful business insights that help them manage content and transform them to find solutions for customers.
Sound like something Your organization shouldn’t miss on…
