The COVID-19 pandemic reshaped the global business landscape, forcing organizations to adapt swiftly to a new reality. As remote work, digital transformation, and operational resilience became critical, one key solution emerged at the forefront: automation. In the post-COVID-19 era, automation is no longer just a tool for improving efficiency. As businesses look to thrive and remain competitive, new automation trends have become vital for their success.
From streamlining workflows to optimizing supply chains, automation allows businesses to do more with less, freeing up human talent to focus on innovation and strategy. At the same time, intelligent systems take care of repetitive tasks and complex processes. Today, agility and adaptability are paramount! Automation is the driving force that enables companies to operate seamlessly, no matter the challenge.
Since then, automation itself has witnessed developments as new technologies and trends have emerged. Here are 5 automation trends to help you understand the current automation landscape and harness the latest technology.
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Automation Optimizes Workflows
The goal of automation is to support employees in their daily tasks. It can optimize repetitive tasks, reduce errors, improve productivity, and cut costs. The automation market could be worth as much as $19.6 billion by 2026 according to MarketsAndMarkets, while a study by Deloitte revealed that 90% expect it to significantly increase their workforce capacity in the next three years. Integrated automation solutions reduce overall operating costs, translating into significantly larger profits over the years. Intalio’s Process Management solution offers cutting-edge business automation tools to automate the entire workflow and ensure business efficiency. Intalio Case Management, for instance, is a low-code solution that allows the creation of automated workflows with minimal effort.
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Hyper-automation: From Option to Business Imperative
Hyper-automation is a newly emerging trend in automation and Gartner identified it as one of the top 10 strategic technology trends in 2022. The report states that “Hyper-automation has rapidly changed from being optional to vital because of the relentless demand to shift to digital business models”. Simply put, Hyper-automation is automating everything that can be automated. Organizations seeking Hyper-automation aim to reduce human intervention in all processes. According to Verified Market Research and Gartner, the global hyper-automation market was $596.6 billion in 2022 and will reach USD 3.86 billion by 2031. It is so vital to the growth, success, and continuity of businesses that “it has shifted from an option to a condition of survival”.
At Intalio, automation solutions include almost every process, not only the main business operations. In addition to case management, correspondence management, and digital signature, Intalio vertical solutions automate specific business needs, like contract management, site inspection, task and knowledge management, warehouse management, internal audit management, and many more.
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AI Unlocks Innovation
AI is not a trend; it is the trend! Recently, AI has taken over all aspects of life, and business is no exception. AI has emerged as a transformative force across industries, and today, automation systems are packed with AI tools and machine learning to streamline, monitor, and manage automated processes. For instance, the Intalio Correspondence Tracking System (CTS) is a fully integrated correspondence management system that seamlessly automates incoming, outgoing, and internal correspondences. With AI tools like summarization, sentiment analysis, OCR, Smart Reply, and many more, Intalio CTS is capable of processing correspondences in a faster, secure, and more accurate way.
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AI-Powered Chatbots: Revolutionizing Customer Support with Human-Like Interaction
The best thing about chatbots and virtual assistants is that they are always ready to support! The AI-powered assistants can understand more than just a simple request; they open up a whole new phase of human-machine interaction. Software vendors have equipped multi-modal chatbots with powerful large language models, that can understand images and generate human-like responses accordingly. Intalio Chatbot is a cutting-edge AI module that seamlessly integrates with these services to enhance customer experience. It can generate responses and perform tasks related to correspondences, like giving answers, generating reports and insights, and summarizing texts in different languages.
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Cloud and Mobility: Ensuring Seamless Collaboration in the Digital Age
Taking your data with you is essential to maintaining collaboration among stakeholders and team members. This is why cloud computing and mobility are necessary to remain competitive in the digital age. According to Gartner, investment in public cloud will total $679 billion and will exceed $1 trillion in 2027. Cloud-native platforms integrate tools and technologies to create seamless workflows reachable anywhere and at any time.
Automation has become a critical driver of success in the post-pandemic era, enabling businesses to enhance productivity, streamline workflows, and boost customer experience. From hyper-automation to AI-powered chatbots and cloud mobility, these trends are revolutionizing how companies operate, ensuring they remain agile, resilient, and competitive in a rapidly evolving digital world. Embracing these innovations will be key to staying ahead and thriving in the future of business.
